Work from home is great! Read up on what it says and repeat it to the customer with confidence. Who is your trainer? Hey everyone, was hoping to get some insight into the 2nd interview. This job is not for the faint of heart. Managers were always making sure your home life was never suffering due to work and would find ways to help you meet your professional goals without neglecting home.
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Although some days it would be busy, it was generally a relaxed and respectful environment. My responsibilities included receiving used cars and inspecting them for damage to determine their worth, and stocking the cars into a lot. After the sales team sold the cars, I would organize the delivery trucks and make sure all cars got to where they needed to be.
There was a lot of miscelleanous work to be done by my position but I was never overwhelmed as I would finish my tasks almost always early. Fun place to work. My few years working at Enterprise Holding EH was one that was enjoyable. The branch buddies are the best. We make the day fun and exciting for customers. Long Days but Opportunity for Advancement was there. It wore me down after doing it for 3. Didn't do a lot of bringing people up just pointing out what they were doing wrong.
This was a great place to work. The management team was amazing and it was a family originated place to work. I was highly recommend this work place to anyone. Great place to learn a lot quickly. My advice would be to get in and learn as much as possible, then find something with a better work-life balance. The expectation is that you will continue to work hour days, and be completely bought into the Enterprise culture. The culture in the workplace was the best part of the job. Teaching training and development was the most enjoyable and seeing my teams success was most proud moments.
Productive place to work. The days are long, but one can be very productive with time management. The culture at Enterprise is very positive with a healthy outlook towards customer service. Its a fun workplace at times and lovely colleagues. On a typical day it may depend, we can busy on day and the next really slow. The training was quite quick and easy for I am a hands on learner. This is a great place to work. You have to be able to hardwire your computer on so no wireless Internet is not an option.
Answered January 11, Asked May 11, Answered July 18, Asked June 20, Answered May 3, Asked October 28, Answered September 1, Answered August 9, Asked June 11, You cant, only 1 in a for like call center work from home, it would probably suck calls per shift.
Answered August 16, Upload your resume Sign in. Questions and Answers about Enterprise Holdings Work from Home Here's what people have asked and answered about working for and interviewing at Enterprise Holdings. Ask or search question. Don't see your question? Please don't submit any personal information. The best questions are directly relevant to Enterprise Holdings. What is the work environment and culture like? I am praying to just make it through my last two weeks to start work.
Make sure to have all your tech issues ironed out and use a timer for all breaks and lunch. Good luck to all that apply! Hello, I have done my background check form and just waiting to hear back. That was 3 days ago. How long does this normally take? I also had lot of addresses on my background. What happens if i missed one and it brings it up?
Also how does the vacation and time off work? I hope to get this job and get and good shift. I hate waiting lol and wish i would just hear from them. Talor Says it takes quite sometime… but not for the background check but to hear back from your employer or previous employer.
Taylor as Henry mentioned it takes a while to hear back. I missed a few addresses as well not a problem. Be aware is the strictest job I have ever worked as far as vacations and time off. You get attendance points if you call in sick or have a family emergency such as a death no excuses. I have heard from others that once they reached 6 points they lost their chosen work schedule.
It is an amazing company to work for though. Does a year of work experience have to be the last job you worked? Henry it took mine a whole month to come back. But one of my past employers took forever to respond. It depends on how long it takes your past employer to respond. Hi guys i was wondering if anyone knows how far they go back on backdround check………and as far as your location how would they know if u are not in the location u applied for…just curious.
What is the difference between Reservation and Reservation Sales? Are the regular Reservations Agents not required to sale? Sale rep you have to use your master of persuasion to get the customers to book the reservation. You have sales goals and incentives. Which if that is the position you were hired for you would definitely love to hear about in training. Either way welcome to enterprise.. Best of luck to ya.
I got Reservation Rep. Training is just 3 weeks, and I will work M — F after that. I look forward to starting on Monday. Yes it looks like we have two different positions. There is a reservation sales rep 4wk training and then there is reservation rep. Difference is program software u will use, and scheduling. I love it the system does all the work, no outbound calls etc.. Latoria the benefits are cool. Choice time is time you can use for anything. I worked in a call center the same amt of time.
We are coming into the summer months so the call volume is picking up. Who is ur trainer? Tiffany, Thanks for the info. I was hired early but could not do the May training because of school. Hopefully they will email me within the next 2 weeks. Congrats ladies, The job is great. As I said in previous post. Just make sure you keep your internet connection up to par. Get a ur appts out the way, I know things happen. I just finished training about two weeks ago.
Good luck to you all.. I look forward to starting. I have worked for call centers for 10 plus years in retention, tech support, or sales. I have a second phone interview tomorrow and was just wondering if it is like the first interview same questions.
I was also told that training would be starting in June and is for 3 weeks from 7: I live in Las Vegas and was just wondering if anyone else applying for the at home position does? Hi Sabrina, I start in June but I was told 4 weeks.
It looks like we may be in the same class. Hi Latoria, Nice to meet you and looking forward to being in class with you. I think 4 weeks sounds better to me! I had my second phone interview and was moved forward to filling out background check. Looking forward to being in class with you.
We will be able to help each other out. I am located in Las Vegas as well. I just received my background check request. I have completed it and sent it back. I am really looking forward to this position. How are things going? Do you like it so far? My email address is: HI K Lynn, I was told the first check is mailed, and then you can get direct deposit. Does it take a while to get the first check? Hi Latoria, I started on Feb 2nd and received my first check on Feb 13th.
So you work 2 weeks before you get paid. They mail it from California a day or 2 before payday. I ended up actually receiving it on the 15th or 16th of February. Be sure to fill out your direct dep right away so that your 2nd check is direct deposited.
Congrats,we will be in the same class, but I was contacted today and told the date as changed to June 2. Sabrina, We may not be in the same class. Yes I double checked and mine is on the 2nd. I can an email that states in the subject Enterprise holding request and in the body of the email she stated that she would like to discuss the final step in the hiring process for the Work From Home-Rental Reservation Representative Position. Is this a good sign that I have the job?
I had my first interview today and the lady said that she will send out an email within 5 days so do they schedule the second interview the same time as the first interview. I know they will cover this during training, but does Insurance start after the 90 day period, or on day 1? Lynn, I hear ya.. Pace yourself you will definitely get there. I set a goal for myself everyday and each day I try to surpass the goal for the other day. Hi Tiffany I have my second interview for this position tomorrow.
Is this the last interview or will I have another one should I make it through this one? Also, what should I expect in this interview? I read somewhere that if you have technical problems with your computer they will fire you. Hi, There are only two interviews and they recap from the 1st one with some the same questions just you have to go into details. Try not to answer the same way as the first one.
They do give you a 24hr warning to get what ever tech issues resolved. All I can say is just make sure your internet provider has your service top notch and let them know you are looking to work from home with a VOIP phone so they can make sure your speed is able to handle what is needed.
I had issues the first week of training, but I resolved them in 4hrs so I was good. They have a tech team that will assist you as much as they can. They understand that power outages are out of your control. The bar for the goals are set a little high. Cause you actually are unsupervised so the attendance policy is a lot stricter than a normal call center.
But my last call center job was pretty much the same with attendance. They needed all hands on deck as much as possible, Lol. I can tell you have the determination in you. Good luck to ya.. I guess I am hard on myself. I love the job but want my numbers to look better and. I want that bonus LOL!! Hey Tiffany, I guess I should have been more specific. The actual job is a breeze and I enjoy interacting with the customers and assisting them. I guess I was referring to the potential for bonuses and the expectations of the company are a bit demanding.
Bonuses are extremely difficult to get and there are too many factors that eliminate you even when you have high capture percentage. Also attendance is extremely strict. If your child or you get ill, you receive attendance points with no exception. Now that you have been doing job for awhile, how do you like working for enterprise? I just had second interview. Soo I will say this is job is not for everyone.
The work from home concept is nice and you are probably thinking how hard can it be to rent a car.. If hired you are coming into the busiest season. So expect a very high call volume. Learn and ask as many questions in training. But there are scripts to follow. Good luck to you an whomever else is reading this..
I just take one call at a time. Hope all turns out well for you. Congrats Tim, Just make sure you internet is up to par, they are really strict on that while in training. I just finished training and I love it.. Never had a problem with it before, so hopefully, that continues.
Glad your enjoying it. I have accepted a job with Enterprise Work From Home. I have to get the I-9 form filled out. Can this be done at any Notary? I contacted about 3 and all of them were familiar with the I-9 since they had been a notary for so long. They can come right to your house or meet you. Hey Lynn, My current supv moved from st louis to fl. Recently So i think it may very well be possible. Good luck to ya , let me know what you find out. Hi, my name is Dee I applied for the position Friday, April 3rd.
Someone called me and told me she emailed me the assessment. What type of interview questions should I expect…. Thanks for your thoughts. Toya, At this point expect to be contacted within the following week upon you completing the steps in the hiring process. Also pack you some patience!!!! With everything being done virtually the process is long. I read your previous posts,, I know it takes a while. Wish you the best on your employment with Enterprise. Hi Tiffany, thanks for asking. So I applied for a customer service position at their actually office.
Waiting to hear back. Toya, your recruiter will email you regarding the assessment. I applied for the Atlanta area customer service. I took it on Thursday evening and nothing yet. What are the shift hours after training? Did anybody take the assessment that passed? And if so, how did you know? I went through five parts and the last part was a live call? I had my 2nd interview last week,and got an email this morning that my background check and employment verification are complete.
I was told if hired,it would be for the May training class. I guess now the wait begins.. Hi i applied at Enterprise. A lady called me and she said she emailed me the assessment. So i did it! I did the question assessment only.. So if i only did the question assessment, do you think i could still get the job? They will not hire you. You have to complete everything, cause the virtual assessment is basically what you will be doing..
How long does it take for someone to contact me about the background check? I just received a copy for it in my email and everything is good. They usually contact you with the same week.. At least it did for me I think the next step is the job offer and next training class.. Lol ok well I know the lady told me the next training class is in May and she was making it seem like I was already hired. I was just wondering how long does it take for them to contact me and offer me a job but thank you.
Yes I just received a call today and they offer me a job. I start on May 4. Once your background is done and you pass and they verify your employment you probably most likely got a job. All is going great!!
Glad to know you are doing good. They are doing the Valdosta GA area now. I applied on Tuesday, did the assessment yesterday. How long does it take to get a call back? I was wondering if anyone has sucessfully switched internet service providers after accepting an offer? I am worried because my ISP is unreliable. How long does it take for the background check to usually come back?
I submitted the background check last Friday. When I applied they just said the Ga area and the next hiring phase was for Columbus area only and they asked if you lived in that area before you began the application.
If you decide to apply, good luck! Daniel, I would say yes. The demographics are based by the major cities in your state. As long as you live within the area you should be fine. I had a similar experience and I was hired.
So go for it and good luck to you. Quick question before I apply for this opportunity in my area. I see that some of the requirements are that one must live in TN. Then the next bullet point says one must live in the Nashville Metropolitan area. My question is concerning the wording. Can I apply if I live in a suburb of Nashville or not? I hope my question makes sense long day. I live in ga and they wanted to live in the metropolitan area of Atlanta and in my first interview she ask me how far was I from Atlanta ga and I explained that it was 20 miles and she still went on with the interview.
Just waitng for the background check to come back now. Vanessa you take quizzes almost daily during training but if u take good notes they are a breeze. Also ur trainer will usually give you a heads up if the material will be on quiz.
Your quiz average and how you do during phone week determines if you pass training. Make sure u follow their greetings and speaking procedures as closely as possible when answering the phones. Hi, I was wondering about the schedule. Is it a rotating schedule. Do they work with school schedules? Latoria training is a set schedule Monday through Friday 10 They will give u schedule s to choose from if offered position.
They vary from days to afternoons. Hey everyone, was hoping to get some insight into the 2nd interview. I have passed the assessment and been through the 1st interview. Just had the 1st interview yesterday and my recruiter called me today to schedule 2nd interview tomorrow morning!
I was asked some follow up questions from the first interview and then touched more on experience with customer service, why you want to work for the company, info on past jobs why you left,w hat you liked, etc.
If you are comfortable working alone, solving tech issues with your computer, working with different people changes in management. I have my 1st interview on Friday and reading all of your responses have made me more comfortable to pass on to the next stages.
I have a friend who started back in September and she loves it! She is the one who recommended the job for me.
And she did say to make sure to do some research on the company, which is what she did and they were very impressed with that as well, and they are strict but mainly in your first 90 days just like any other job.
Thanks for all the good advice though and wish me luck on my interview!!! Got the call today to set up my second interview. I applied mid Nov. So please be patient.. They do all the scheduling via email… Good luck to ya. My training is not till March sooo that could be why.. I tried my bank, I tried my parents job on post, and asked around a few places.
Nobody would do it because they said the way the forms are set up, they would be signing saying that they work for Enterprise at their corporate office. They ate already partially filled out and dated. After speaking with them, I understood what they were saying.
Guess I will just have to wait and keep searching. It will work out… Let me know the outcome…. Hey Nicole, Do u have an enterprise rental location near you?? Maybe they have a notary there,who can do it cause they work for them..
I ran into a little trouble. I went to my bank but they would only fill out part of it. I ended up going to another branch to get section 2 filled out. It was a bit of a headache. There concern was that the form would state that they worked for Enterprise and asked me if enterprise would just sign the stuff themselves, send it to me, and they will watch me fill it out. They told me that they felt enterprise was trying to have another person or company do the job that they are supposed to be doing.
It has been a major headache! They made it into a legal thing and told me that I should try a lawyer or an assistant to get it done. I applied almost 2 weeks ago and I finally received an email to take the assessment on yesterday.
Today I rexe the email stating that I passed the assessment and I have my first phone interview Friday. First interview is basic questions about why you choose enterprise, about your last job. They will ask to give scenario on how you handle an irritate customer. They will give some background as to what the job entails. The first interview is about 30min or so. Just general get to know you questions.
Just speak clearly, and relax. Good Luck to ya!! Congrats on passing the assessment! I was asked about why I want to work for them, why I left my last job, how to handle irrate customers, a time I went above and beyond for a customer, if I could handle changes in management, and how I would troubleshoot an issue with my computer. It was about 30 min. Nicole make sure you know how to respond to behavior based interview questions.
Both my interviews followed that format. I start training February 2. I applied in October so it takes awhile. I finished my interviews. I start training on the 2nd too. Trainer sent me an email last night with some info. That reply was for Madison oops. I received my email last night also. I wonder if wireless headsets are allowed?
My recruiter called to check on me and said to just look over the packet they sent with the requirements and it should have the type of headset we have to used.
Im nervous and excited.. I worked in a heavy call center before,so i just have to get reacquainted with the situations.. Good luck to everyone who starts on Feb 2nd. I plan to check Walmart before best buy, staples, etc. I did worked at call centers for about 5 years and have been a teacher at a private school for the last 7.
Not having to deal with the call center drama was a big plus for me lol. Thanks for all of the info everyone!
I greatly appreciate it , I will be sure to let you know how it goes! I applied last night. Do any of you remember how long it took to hear from them?
It said within 5 days when I finished the application, but I was just curious! Hi Brittany, It took about a good week before I heard anything back. The entire process took months. I applied beginning of November and start Monday, Feb 2nd. Just be prepared to wait a little bit and be patient.
The assessment took me a while and was a bit tricky. They have projects that will send you the equipment you need computer and headset.
They also have full and part time schedules for the work from home positions. I tried the enterprise here and they gave me the number to their Amin dept to see if they could help me.
I explained to them that since they work for enterprise I start on the 2nd, maybe they could be my authorized rep and that it just made sense. Nope…so w I am contacting their admin to see what to do. I received my email from the trainer and just received the email for payroll today. Also got a message telling me to be home at am to get a package from FedEx. I hope everything with out.. At what point after you job offer did you start receiving paperwork..
Explained to her that I researched this whole notary thing and authorized rep, and nobody has to agree to sign my papers fi there is not agreement between them and enterprise. She said that is correct, legally they can deny to sign the papers and they cant make them do it. I asked her about not having a rep hat we can go to in order to complete the paperwork and send it back to them.
They work for enterprise so why can they not? So the admin dept for the enterprise rental locations is where she suggested I stay unless I find someone else. That dept is in SC. So now I would have to drive to SC just to get a form authorized and send my license and social! On top of that, if she has not received the forms by the 5th then I cannot continue with them. This whole thing has been a headache.
I have been out of work for 5 months and am in school. I am not paying these crazy fees to get I-9 forms signed by notary agents here, my gov. So basically you need someone to witness your signature? How far are you from SC?? The wording must be really technical.. Nicole, I pray this works out for you..
Tiffany, I said the same thing, how hard could this be! I tried fed ex and they no longer offer those services as of Just depends on where the location of this HR dept is. Tiffany, I didnt have one problem getting my I-9 Wells Fargo here did it all, notorized anything i asked for. Tyler, Thanks for the info.. I bank with Wells Fargo 16yrs. So they will definitely be my first stop. Good luck on your training and keep me posted.
Im sure you could even go to downtown and they have a public notary. Tyler, Public notary was who i was going to today, but I called Wells Fargo back and got to someone who gave me some other places to check.
She told me to try the library before going downtown to the public notary. The Adult Reference Dept. Taking calls on day Have you worked in a call center before?? Do they give you word tracks on what questions to ask? Do they have goals as to how many calls you are required to take? I guess I can ask those questions in my training class.. Well again thanks for info and Best of luck to ya!! Ask lots of questions. The trainers are very nice and know exactly what they are doing.
You will all be just fine. Thanks for all the info working girl and congrats. I start training on Feb 2. How are they about lunch breaks as far as when they are taken during training and is there another assessment that has to be passed after training? Trying to figure how I will will pick my daughter up from school at 3pm? I bought a headset from best buy. You will only need it for the training because they send you a set that works with your phone.
Tomorrow will be my 7th day and they informed us that we will be taking our first set of calls tomorrow. I Just finished my first week of training. It took 4 weeks to get hired and two months of waiting for training.
Just a quick note about your first week!
"2 days work from home (for IT folks)" Pay Most people who work at Enterprise will tell you that the people are the best part about the company and I completely agree. I have met so many great people at Enterprise and continue to be friends with them even after some have left the company. Glassdoor has 1, Enterprise Holdings reviews /5(K). A legacy of success you can build on. From the very beginning, Enterprise Holdings has been a family. Founded by Jack Taylor in , we’ve always operated under a simple philosophy – “Take care of your customers and your employees first, and growth and profits will follow.” 60 years later, the Taylor family continues to do things Jack’s way. Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to .
8, reviews from Enterprise Holdings employees about Enterprise Holdings culture, salaries, benefits, work-life balance, management, job security, and more. Pay is pretty good for it being a Work From Home sales position. Overall it was a great experience working for Enterprise and i would recommend it to anyone/5(K). Here are some details about working at home for Enterprise: The Job Enterprise currently hires people to work from home as customer service reps, reservation sales reps, and escalation support trainees. Contact Center - Work From Home; Contact Center - Work From Home Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important.
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