Convergys Employee Reviews

If you've no interest in moving up in the company then go for it but if you do you should try make a good friend in management! The manager's were very well trained, and helpful. The training is great and the hours are flexable. Management is unprofessional om is unprofessional very bad environment to work in a lot of drama for a lot of yelling on the floor I'm very strict on your performance and sales not enough time teaching sales to agents who have never sold. Previous 1 2 3 4 5 Next. Are you sure you want to replace it? Cons - Paid time off lately has been really hard to get.

10, reviews from Convergys employees about Convergys culture, salaries, benefits, work-life balance, management, job security, and more/5(K).

4,974 Employee Reviews

Follow Add a Review. Close Your trust is our top concern, so companies can't alter or remove reviews. Pros You get what you put into the job. Cons Its a call center and you will always have your bad days. Advice to Management Have lockers in the building that people can keep stuff in long term and not only day to day.

Flag as Inappropriate Flag as Inappropriate. Pros If you get a great Team Leader you can really excel, have flexible scheduling, and have a great atmosphere. Advice to Management None! Join the Convergys team. See Our Latest Jobs. Pros Great co-workers, really great trainers. Cons 10 hour shifts, rate of pay sucks for what is expected of you to do, no seniority, you make the same as someone new off the street no matter how long you worked there for, depending on your days off, you work every holiday no matter if you are new or have tenure, just a warm body to fill a seat, no communication between contract clients, management and customer service agents with regards to call flow expectations and changes, no work-to-life balance, you live to work.

Pros - Competitive benefits package. Cons - High Stress - Lack of recognition. Advice to Management Treat your team like a team. I worked at Convergys full-time Pros Good people, work environment is good. Cons Less salary, not much growth. I worked at Convergys full-time Pros I was fortunate to have a good team lead. Cons Like any other customer service oriented company, it was all about the client.

But now has become a stressful pro-sale environment. Pros 40 plus hrs a week benefits. Cons no labour committee. Advice to Management stop micro-managing. Cons If you have a mental health disorder, please reconsider working here. Pros Lots of hours, flexible in a way. Cons Ridiculous sales culture, to the point that you need to offer direct within the first 3 minutes of the phone call.

Team Leaders are lazy and dont know answers when you ask for help. They want you to work overtime but dont show appreciation. Oh and they give you rubber ducks when you do something positive! Why do adults need rubber ducks?! Dont work here they say they are "family friendly" however when you need time off for your children they throw a fit and make you feel guilty for taking the time off.

Management and Team Leaders are what make this place terrible! Call volume is high so your always on calls but thats the point of a call center. They want you to have empathy with members however they dont show employees empathy! People who work there are nice and not really an issue however those who have worked there for a long time have those "high school cliques" so they tend to be snotty and rude!

But for the most part all representatives are nice and understand how stressful the job is! They dont allow cell phones on the floor however if your in one of those "cliques" and a supervisor sees you they wont tell you anything. So if your cool with certain team leaders they allow you to get away with things that others cant. This place is full of drama! And you cant advance at this place, There is no room and if you are a good candidate for a better placement it comes down to who they like more.

So to better say " its not what you know, its who you know"! They will look for any excuse to let you go!

Be careful with these people! There is usually no parking ever if you go in after 7am! It was a customer service management company. It was okay for awhile, but I prefer a more stable working environment, where I can do a specific job and continue improving my abilities and advancing with the company.

You answer phone calls. Great company, think you can work from home now. ITs a good experience if you need customer service experience. I do not recommend it forever, it can be stressful. Convergys Valdosta GA location. Convergys proved to be the ideal job initially. After many company changes within a short time chaos came about and the company seem to not regain its balance. Unexpected lay offs began with little to no information on reasons being.

I can not speak for the company as a whole but the Valdosta,Ga Convergys was not performing at it's full potential. Exciting place to work.

Convergys is a call center with different companies within. They are very flexiable with the hours needed to work. Management is very understanding and it is not a place with stress. Worst place to work at. Started off as a billing agent for Directv, up trained to special projects without a pay raise.

Trainers expected you to know everything after 1 month of training. Convergys is not that bad but there was a time when I thought there was a fast track program if youre good enough, all of which was pretty much a lie.

When they have managers, they just push you harder. Run the numbers up with disregard for your bonus. Same as any corporation. Claimed Profile Review this company. Want to know more about working here?

259 Employee Reviews

Reviews by Job Title. Customer Service Representative () Team Leader () Check out our open work from home positions today! —30+ days ago. Top Companies with Remote Jobs in Glassdoor has 4, Convergys reviews submitted anonymously by Convergys employees. Read employee reviews and /5(5K). Where is Convergys Work At Home hiring from? “I love working for Convergys from home. It is the first job that fits my personality perfectly." solution business cases and action plan results for incorporation into internal or client reviews; interacts with external clients to present analytic results and solution recommendations. reviews from Convergys employees about Convergys culture, salaries, benefits, work-life balance, management, job security, and more/5(K).


Convergys reviews. A free inside look at company reviews and salaries posted anonymously by employees. With the Convergys Work at Home program, you can work at the call center from the comfort of your own home. Learn More. If you are interested in relocating, you can do it with the peace of mind that your job can go with you. Work Environment. For thousands of employees, we are more than just the place where they began their careers. We are. Reviews from Convergys employees about Convergys culture, salaries, benefits, work-life balance, management, job security, and more/5(K).

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